Contact Centre as a Service
Give your agents and customers the best experience of your business with intelligent and intuitive technology. Transform your contact centre into a customer experience hub with all the data you need in a centralised place.
Whether you’re setting up from scratch, have a small contact centre, or manage multiple sites, we can help you with reliable technology that integrates with your infrastructure.
- Streamline your operations
- Enhance the agent experience for better job satisfaction, engagement, and retention
- Create faster, less repetitive customer experiences
- Automate transactional processes
- Communicate on multiple channels
- Reduce overstaffing and call-handling times
- Increase first-contact resolutions
To learn more about this service or to request our assistance, please reach out.
Unified Communications as a Service
UCaaS eliminates the need for complex and costly on-premises infrastructure. All communication services are delivered through the cloud, eliminating the need for hardware installation, maintenance, and upgrades.
Businesses can easily scale their communication services up or down based on their needs, for example adding new users, expanding to new locations, or integrating with other business applications, UCaaS offers flexibility and agility to adapt to evolving requirements.
Our UCaaS solution will support a range of features which include:
- Call forwarding
- Call recording
- Advanced call routing
- Advanced call management
- Collaborations tools (e.g., screen and file sharing)
To learn more about this service or to request our assistance, please reach out.
Nongeographic & Geographic Number Services
We provide a full range of non-geographic, geo fix and local in country numbers both in the UK and globally. All our numbering solutions come with full disaster recovery and advance routing solutions as additional options as well as full online reporting suites.
To learn more about this service or to request our assistance, please reach out.
Networking & Connectivity
MPLS
Our Multiprotocol Label Switching (MPLS) enhances performance, scalability, and security in modern networks. It improves the efficiency and performance of applications and data across an entirely interconnected private network.
MPLS provides lightning-fast speeds, and by prioritising essential applications and data ensures business operate at their full potentials.
MPLS networks play a key role in connecting multi-site locations such as regional offices, retail networks with POS systems, manufacturing or warehousing facilities, and multiple data centres.
Offering cost-effective and secure solution to sharing information between remote workers, partners, and offices, as well as ensuring fast, reliable connectivity for real-time applications. A ConsiliumCX MPLS network will enable you to restructure your operations, enhancing performance, scalability, and security.
Fibre ethernet
Fast, reliable, and secure internet access is a critical part of business life. Connectivity issues can have a severely limiting effect, preventing users from carrying out many of the day-to-day tasks that we take for granted in a digital world.
Internet access should never inhibit your productivity. It should be a tool that increases agility, flexibility, and efficiency, enabling businesses to take advantage of services such as cloud computing, remote working, IP voice and online ordering.
Fibre Ethernet provides high-speed, dependable, and secure connectivity. Its ability to deliver fast speeds, ultra-low latency, and synchronous upload and download speeds makes it a preferred choice for businesses and organisations. We provide fibre ethernet solutions that guarantee speeds of up to 10Gbps via a private, dedicated circuit.
Fibre Ethernet comes with a robust Service Level Agreement by default. However, the critical nature of business connectivity means combining connectivity with backup services such as FTTP (or a fully resilient RA02 circuit connected to different exchanges), provides the next level of connectivity guarantee.
You will enjoy the same speeds all day, every day, even at peak times, and have the flexibility to scale up your bandwidth at any time.
To learn more about our services or to request our assistance, please reach out.
Mobile Solutions & IOT
With access to new 5G tariffs, all major UK carriers, and built-for-business bill control, ConsiliumCX business mobiles transforms your mobile contracts and removes the most common pain points.
When it comes to business mobiles, reliability is essential. Good access to a reliable data connection can unlock flexibility, efficiency, productivity, and collaboration, having a direct impact on reputation and your bottom line.
The business mobile market moves fast. New tariffs, solutions and technologies are emerging all the time. It takes a determined and curious mentality to identify what’s coming next and understand how it will make a meaningful difference to the way you work.
That’s where ConsiliumCX can help. By looking at developing tech, we can futureproof your mobile communications, helping you to achieve more with innovative technology.
5G mobile connectivity
Supercharge your business mobiles with new 5G tariffs and handsets bringing near-instant downloads and lower latency to your users.
To learn more about our services or to request our assistance, please reach out.
IT, Cloud & Technology
Keeping your IT systems and infrastructure up to date gives your business the freedom to scale faster, innovate, and reach its full potential.
As so much of what we do relies on IT, it can be overwhelming to manage if you don’t have the right resources. Think of us as your IT team. We help you make the most of what you've got and upgrade where necessary.
We can provide hardware, be your CIO’s right-hand man, and everything in between. Rely on us for what you need.
To learn more about our services or to request our assistance, please reach out.